Letter To Molobolo On Ebay

Molobolo,

It is customers like you that give Ebay a bad name.

On 21st February you placed an order via my Ebay shop, this order was dispatched on the 23rd February.  The address you supplied was slightly unusual in structure but was verified as ok by Paypal.

You then contacted me to say your goods had not arrived and because of this you had had to order the same goods from another supplier, at a higher price.  I am not sure from this whether you were hoping for a refund however I told you that I was sorry the goods had not arrived and posted another item on the 7th March, first class.  I also asked you to confirm that I had the correct address and you replied that the address was correct and that this was where 'all your post gets successfully delivered to'.

I support the Royal Mail and my local post office however with the best will in the world sometimes things go wrong and orders go missing or get damaged.  This is a risk and I the customer take, by sending things out via a standard service it keeps the costs down for all of us.  The vast majority of my parcels get delivered safe and sound.

On the 9th March I contacted you to make sure your second parcel had arrived safe and sound and did not get a response.  I was a little surprised to discover later that same day that you had left me negative feedback saying 'I paid for this item not received it'.  I take my 100% positive feedback very seriously and will always strive to resolve any issues, as I demonstrated by sending out a replacement item.

Something about you manner of communication made me a little curious so I took it upon myself to look up the feedback you have left for other people you have purchased from.  Out of 19 feedbacks that you have left 10 was negative, 3 was neutral (and revised) and 6 was good.  Of the 10 negative all stated that you had not received your order.

I have a couple of suggestions of what may have happened here.  Firstly, you may well be having a problem with your post going missing at your halls of residence, if this is the case I suggest you take this up with your college and maybe see if any other people are having similar problems.  Alternatively, if post is not going missing then I suggest that you may be fraudulently saying that parcels have not arrived in a bid to get replacement items or your money refunded.

I can not possibly say what happened here, I have however asked Ebay to look in to this, and contacted all the other sellers that you have left negative feedback for and suggested they do the same, I would hate to think that things were going missing at your college.

As an older women of the world I would also like to give you a piece of advice, I note from your feedback that you recently ordered a New Breast Enhancer Enlargement Massager (which unfortunately didn't arrive).  I am sorry to have to tell you that it is a well known scientific fact that these devices don't work.  You could however nip down to Tescos and buy a couple of chicken fillets.


Regards.


Barefoot Basics